Email Support Executive

2 months ago


Wagle Estate Thane Maharashtra, India V. K. TRAVELS Full time

**Responsibilities**:
2. **Customer Assistance**: Provide detailed information and assistance regarding travel bookings, itineraries, policies, and other related queries.

3. **Issue Resolution**: Address and resolve customer complaints and issues effectively, striving for first-contact resolution whenever possible.

4. **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.

6. **Collaboration**: Coordinate with other departments such as reservations, sales, and operations to resolve customer issues and improve overall customer satisfaction.

7. **Feedback**: Collect and report customer feedback and insights to the relevant departments for continuous improvement of services and processes.

8. **Training and Development**: Stay updated on product knowledge, company policies, and industry trends through ongoing training sessions and self-learning.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person


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