Secondline Fulfillment Agent
3 weeks ago
About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains and car rental companies. Together with them, we work closely to meet the growing demands of our customers.
Location: Mumbai
- Manage ticketing queues
- New issuance
- Reissues
- EMD fulfillment
- Fare rule interpretation
- Error reporting
- Contact airlines and providers for different issues
**Requirements**:
- Excellent in problem-solving
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results-oriented
- Good attention to detail
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)
- Ability to manage change and work under pressure
- Communicate and work closely with other departments to remain current on any updates.
- Advanced skills in additional GDS, Sabre, and/or Galileo
**Qualification**: Undergraduate - Diploma / HSC pass (10+2)
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