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Second Line Claims Agent

5 months ago

Mumbai, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland.

Our Culture:

“What” we do at Etraveli Group is just as important as “how” we do it. We are a global player with multi-cultural teams built by passionate professionals. We celebrate a culture of diversity where everyone can be themselves at work. Whilst we are a fast growing company we maintain our flat hierarchies, with accessible and transparent leaders, enabling our employees to have an impact in their role and growth opportunities.

Everything we do starts from our values, from the single lines of codes in our technology platform to every customer interaction.

  • Playing to win
  • Sense of urgency to be excellent
  • Accountability & Cooperation

Duties & Responsibilities:

  • Handle Refunds Queues (GDS, LCC, BSP link)
  • Manage non show tickets
  • Manage ADMs/ACMs
  • Manage billing issues (Extra refunds, Ret errors)
  • Manage BSP Refund applications rejected
  • Contact Airlines & Providers for different issues.
  • Analyze and propose solutions for task optimizations & automations
  • 24*7 + Holidays shifts

Requirements

  • At least one year experience as a Travel Agent
  • Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
  • Documented experience in reading and interpreting airline fare rules.
  • Knowledge of processing GDS and BSP refunds is a must.
  • Experience in working with KPIs and deadlines
  • Experience in analyzing data and producing reports
  • Troubleshooting skills & analytical problem-solving skills
  • Seeking best practice implementation and driving ideas
  • Excellent written and verbal communication skills in English
  • Self-driven, proactive and results oriented
  • Good attention to detail
  • Well organized, persistent with multitasking skills
  • Competent quantitative skills (good in calculations)

Critical Competencies:

  • Playing to win
  • Accountability & cooperation
  • Urgency to be excellent
  • Strong communication with time management skills
  • Ability to self-motivate and take initiative
  • Analytical and data driven thinking
  • Attention to detail
  • Self organized with good time management
  • Ability to manage change and work under pressure
  • Work from office and no transport in General shifts


Diversity Disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.