Jr.Refund Agent- Travel Industry

1 week ago


mumbai, India Isha Worldwide Full time

Second-line Agent | Refunds_Claims (Back Office) Second line team has various support functions such as handling tasks that help the front office work well, make sure that transactions failing in the automated flows are completed in a timely manner and secure accounting in travel orders. Main responsibilities are processing refunds to the customers, managing the LCC area, handling accounting in travel orders, analyzing data to identify automation opportunities and reporting configuration improvements to further increase the degree of automation and minimize costs. Another important task is to actively work to identify and minimize financial leakage both in the automated flows and human Errors. Second-line skills are administrative-based skills. This role reports to the Second line Team Leader. Main responsibilities ● Handle Refunds Queues (GDS, LCC, BSP link) ● Manage non show tickets ● Manage ADMs/ACMs ● Manage billing issues (Extra refunds, Ret errors) ● Manage BSP Refund applications rejected ● Contact Airlines & Providers for different issues. ● Analyze and propose solutions for task optimizations & automation ● 24*7 + Holidays shifts Qualifications ● At least one year experience as a Travel Agent in back office refunds. ● Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit) ● Documented experience in reading and interpreting airline fare rules. ● Knowledge of processing GDS and BSP refunds is a must. ● Experience in working with KPIs and deadlines ● Experience in analyzing data and producing reports ● Troubleshooting skills & analytical problem-solving skills ● Seeking best practice implementation and driving ideas ● Excellent written and verbal communication skills in English ● Self-driven, proactive and results-oriented ● Good attention to detail ● Well organized, persistent with multitasking skills ● Competent quantitative skills (good in calculations) ● Minimum HSC pass



  • Mumbai, India Isha Worldwide Full time

    Second-line Agent | Refunds_Claims (Back Office) Second line team has various support functions such as handling tasks that help the front office work well, make sure that transactions failing in the automated flows are completed in a timely manner and secure accounting in travel orders. Main responsibilities are processing refunds to the customers, managing...


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    Second-line Agent | Refunds_Claims (Back Office) Second line team has various support functions such as handling tasks that help the front office work well, make sure that transactions failing in the automated flows are completed in a timely manner and secure accounting in travel orders. Main responsibilities are processing refunds to the customers, managing...

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