Customer Service Executive

5 months ago


Velachery Chennai Tamil Nadu, India Aptronix Full time

. Assist and provide effective solutions to customers' issues.
- Ensure complaint cases are follow-up and managed promptly.
- Responsible for documents administration.
- Ensure accurate data entries and report generation.
- Coordinate with the Service team on customer's requirements.
- Maintain and ensure customer’s satisfaction with Company's

standards and procedures.
- Knowing our products inside and out so that you can answer
- Ensure customer satisfaction and provide professional

customer support.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential

customers.
- Explaining and demonstrating features of products and

services.
- Staying informed about competing products and services.
- Upselling products and services.
- Attaining new leads.
- Closing sales and achieving sales targets.
- Perform any ad-hoc duties as and when required.
- Should be able to coordinate with both Sales & Service teams.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Velachery, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Velachery, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person



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