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Process Advisor

5 months ago

Pune, India Barclays Full time

**Job Title**: Process Advisor

**Location**: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working
- BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

**Introduction**:
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

**What we’re looking for**:
1. Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
2. Adhere to quality control discipline, procedures and checks at all times
3. Day to day query resolution, with upward escalation of more complex queries to the management team
4. Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
5. Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
6. May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
7. Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
8. Thorough solution of queries & identify improvements to processes
9. Provide advice, guidance & training to new processing staff
10. Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

**Skills that will help you in the role**:
ï‚- Detailed understanding of the business operational objectives, service standards and compliance requirements
ï‚- Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
ï‚- Basic KYC Knowledge
ï‚- Graduate in any discipline

What will you be doing?

ï‚- Experience of Back Office Operations systems and shaping new procedures and exchanging best practice to improve advisors and customer experience

Where will you be working?

Pune

Be More at Barclays

Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

**Our values underpin everything we do**: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better.