Process Advisor

5 months ago

Pune Maharashtra, India Barclays Full time

**Job Title**: Process Advisor

**Location**: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

**Structured hybrid role**:
**Introduction**:
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

What will you be doing?

ï‚- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
ï‚- Adhere to quality control discipline, procedures and checks at all times
ï‚- Day to day query resolution, with upward escalation of more complex queries to the management team
ï‚- Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
ï‚- Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
ï‚- May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
ï‚- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

**What we’re looking for**:
ï‚- Effective communication, including questioning skills
ï‚- Ability to work independently or as part of a team
ï‚- Achieving high standards and delivering results with accuracy and attention to detail
ï‚- MS Office Applications (preferably, Excel, word & PowerPoint)
ï‚- Risk awareness
ï‚- Min Typing speed of 20-25 wpm & 80% accuracy in the test
ï‚- Excellent analytical skills and an ability to solve issues

ï‚- 0-24 months of relevant experience
ï‚- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
ï‚- Experience of working in BPO/KPO
ï‚- Flexibility in hours of work and ability to work changing shifts patterns

**Skills that will help you in the role**:
ï‚- Familiarity with procedures, policies, products and services of a financial organisation
ï‚- Knowledge of related risk and audits
ï‚- Ability to work within deadlines/customer demand

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

**Our values underpin everything we do**: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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