Customer Support Representative
5 months ago
**Job Overview**:
**Experience**:
- 0-1 Year Experience
**Key Responsibilities**:
- **Customer Interaction**:
Provide accurate information about products, services, and company policies.
- **Issue Resolution**:
Troubleshoot and resolve customer issues or complaints effectively and efficiently.
Escalate complex issues to the appropriate department or supervisor when necessary.
- Documentation:
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Update customer information and track follow-up actions.
- Product Knowledge:
Develop a deep understanding of our products and services to provide informed assistance.
Stay updated on product updates, changes, and company policies.
- Customer Satisfaction:
Strive to exceed customer expectations and achieve high levels of customer satisfaction.
Follow up with customers to ensure issues are resolved and gather feedback on service quality.
- Team Collaboration:
Work closely with other team members and departments to resolve customer issues and improve processes.
Participate in training sessions and team meetings to stay informed and enhance skills.
**Qualifications**:
Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Experience: Proven experience in a customer service or support role is preferred.
**Skills**:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations calmly and professionally.
Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk platforms).
**Working Conditions**:
Full-time available.
May require occasional evening or weekend shifts depending on business needs.
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- UK shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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