Customer Service Rep

4 weeks ago


Bengaluru, India Cloud Software Group Full time

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**Primary Duties / Responsibilities**
- Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators
- Needs to handle all interactions using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills.
- Troubleshoot issues related to account, entitlement, access and licenses and work with L2 teams to resolve issues faster
- Work on keeping mínimal to Zero backlogs and provide superior customer experience and first day resolution
- Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
- Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
- Contributes to knowledge management system in the form of updating or creating policies and procedures

**Qualifications**
- Excellent customer service attitude and the ability to interact with customers in a professional manner with deductive reasoning skills
- Strong verbal and written communication skills as well as excellent listening skills
- Flexible and adaptable to the ever-changing environment. Ability to work in American time zone is essential
- Problem solving techniques and achievement orientation
- Work effectively in a team environment and collaborate cross-functionally
- Ability to analyze information and evaluate results to resolve problems
- Excellent organizational skills with the ability to prioritize, organize, and accomplish tasks

**Requirements (Education, Certification, Training, and Experience)**
- Bachelor’s Degree or equivalent Mandatory. Engineering/Technical Degree preferred
- Mandatory 4+ years of Customer Service / Technical Support experience in a fast paced, high volume, multi-tasked environment
- Working knowledge of Microsoft Windows and Office suites is mandatory
- Experience with CRM systems (Salesforce, SAP, Oracle, People Soft etc.) preferred



  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India Caterpillar Full time

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Bengaluru, Karnataka, India Accentrix Solutions Full time

    Job Title: Customer Support Rep (International Voice Process) Location: Bangalore Company: Accentrix solutions Overview: Seeking Rep for Intl. Voice Process. Manage calls, provide accurate info, collaborate for resolutions. Requirements: Excellent English, customer service exp., problem-solving skills, multitasking, Benefits: Competitive pay, training,...

  • Payment Services Rep

    2 weeks ago


    Bengaluru, Karnataka, India Lowe's Full time

    **About Lowe’s** Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs...


  • Bengaluru, India CommScope Full time

    Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance...

  • Customer Care Agent

    2 weeks ago


    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India CommScope Full time

    Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance...

  • Customer Service Rep

    2 months ago


    Bengaluru, India NetApp Full time

    Job Summary As a Proficient Customer Support and Logistics support specialist, you are in a role that is essential to handling part shipment and engineer dispatches. You will begin to work with cross-function teams to understand business needs and provide effective solutions. An ability to understand business process issues and communicate solutions to the...


  • Bengaluru, Karnataka, India NetApp Full time

    Job SummaryAs a Proficient Customer Support and Logistics support specialist, you are in a role that is essential to handling part shipment and engineer dispatches. You will begin to work with cross-function teams to understand business needs and provide effective solutions. An ability to understand business process issues and communicate solutions to the...


  • Bengaluru, India The Job Factory Full time

    International Customer Service Excellent in communication **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,506.96 - ₹38,558.08 per month **Benefits**: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Commission pay - Performance bonus - Shift allowance -...


  • White Field, Bengaluru, Karnataka, India Hiring Coach Full time

    Role : Customer Service Rep **Must speak in Bahasa Malay or Bahasa Indonesia,** Freshers or Exp can apply, 5LPA - 7LPA Location**:Bangalore** Contact: 9620654117 Name: Allan **Job Types**: Full-time, Permanent Pay: ₹500,000.00 - ₹700,000.00 per year Schedule: - Day shift - Morning shift Supplemental pay types: - Performance...

  • Customer Service Rep

    4 weeks ago


    Bengaluru, India UnitedHealthcare Full time

    United Health Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and...


  • Bengaluru, Karnataka, India CommScope Full time

    **We are RUCKUS!** Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability. Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to...

  • Customer Service

    3 weeks ago


    Bengaluru, Karnataka, India Hiring Coach Full time

    **Role: Customer Service Rep** International voice Experience only Min 2.5 Yrs experience required, Excellent communication in **English,** **Any Graduation Mandatory**, **Fixed** : Night Shift **Fixed** Saturday And Sunday Offs 2 Way Transport Free of cost. **4.5 Max CTC** **Must have worked in**: - Transaction Monitoring - Under writing - Cash...


  • Bengaluru, India Cloud Software Group Full time

    **Primary Duties / Responsibilities** - Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators - Needs to handle all interactions using excellent problem-solving skills by accurately diagnosing the issue with the pre-defined knowledge base and...


  • Bengaluru, India Cloud Software Group Full time

    **About Cloud Software Group** Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to...

  • Voice Process

    2 months ago


    Bengaluru, India Customer Service Executive Full time

    An inbound customer support service of BPO directly addresses this issue by providing customized services, such as inquiry handling, technical support, phone answering, customer surveys, and medical answering services. **Salary**: ₹15,000.00 - ₹20,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Industry Rep

    1 week ago


    Bengaluru, Karnataka, India Caterpillar Full time

    Career Area:Marketing / Sales / Product Support**:JOB PURPOSE:JOB RELATED STATISTICS:Dealers: up-to 5 dealers in Asia Pacific region with combined sales revenue of approximately >$20 millionJOB DUTIES:Dealer Management Develop and deliver Growth plans to maximize the PINs with each Dealer. Develop relations with key decision makers at the Dealers and key...

  • Voice process

    3 months ago


    Bengaluru, India GlYMPSE HUMAN CAPITAL SERVICE Full time

    Qualification : Ug / Graduation ( fresher / Exp)Location:B'loreSalary:18-35kShifts :RotationalRequired Candidate profileCommunication skills. Service reps should be pleasant and empathetic while they're interacting with customers.Competent technical knowledge.Ability to multitask.