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Customer Service Rep

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Bengaluru, India NetApp Full time

Job Summary

As a Proficient Customer Support and Logistics support specialist, you are in a role that is essential to handling part shipment and engineer dispatches. You will begin to work with cross-function teams to understand business needs and provide effective solutions. An ability to understand business process issues and communicate solutions to the internal client is essential to your success in this role. Project management familiarity is helpful, and a customer service orientation is essential.

Job Requirements

Job Requirements
- Responding to internal and external customer inquiries, providing a speedy and thorough resolution to customer issues and problems.
- Excellent verbal and written communication skills.
- Attention to accuracy and customer service orientation.
- Excellent time management and problem-solving skills in a high change-rich, fast paced environment while maintaining strong attention to detail.
- Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.
- Minimum of three years of experience in Logistics Support, and a strong customer service background in high pace environment.

Education
- Typically requires a minimum of 3-5 years of related experience with a Bachelor’s degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.
- Demonstrated ability to have completed multiple, moderately complex technical tasks.
- Experience with, SAP CRM is highly desirable.