Genesys Voice Professionals Bangalore

2 weeks ago

Bengaluru Karnataka, India Sampoorna Computer People Full time

**Job Summary**
- Experience:

5 - 14 Years
Location:

Bangalore
- Designation:

Genesys Voice Professionals Bangalore
Degree:

BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:

Graduate/Bachelors
Industrial Type:

IT-Software/Software Services
Functional Area:

IT Software - Network Administration / Security
Key Skills:

Genesys
Job Post Date:

Friday, April 19, 2024

**Company Description**
- Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
- Their principal activities include:

Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
- Specialties: Telephony, Networking, Cloud Services, Unified Communications
- Skills required for the job
- Create technical design documents
- Ability to support multiple customer domains across one or more technologies
- Provides strong influence on senior stakeholders in terms of technical direction of platforms, which will influence commercial direction.
- Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
- Cloud Solutions - Customer Contact

Tasks & Responsibilities
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions.
- Preparation of customer documentation and the corresponding offer documents
- Presentations of the solution concepts to customers/partners at the management level
- Further development of solution scenarios
- Preparation of documentation for multiple integrated solutions
- **Requirements**:

- Rich experience and distinct knowledge in the area of CCaaS solutions, preferably for Genesys Cloud, Cisco WebEx CC/CCE, Amazon Connect. Alternatively for example Nice InContact, Five9, or similar experience is highly appreciated.
- At least 1-2 years in an equivalent role as Solution Designer/ Consultant for Communication & Collaboration or comparable IT area.
- Very good exposure experience on Genesys or Cisco WebEx or any CCaaS solution design and delivery.
- Bachlor’s degree and several years of professional experience in the field of communication or CCaaS/IT-services
- Good customer profile with strong communication and negotiation skills
- Strong presentation and demo skills, also to be able to conduct customer workshops
- Good ability to work in a team, and experienced in working with international teams is very helpful
- Very good control on English as business communication language
- Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
- Provides technical leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
- Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
- What I’ll be doing - your accountabilities
- Create technical documents-HLD/LLD’s and for high profile and/or critical network changes on major core platforms and/or customer bids; accountable for managing technical risk for major platforms.
- Understand and Provides technical inputs for network designs for multiple platforms and/or solutions and/or customers
- Develops design patterns across multiple domains.
- Responsible for establishing design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Drives Right First Time solutions and leads lessons learned
- Proposes technical strategy to customer solutions factoring in high impact and high risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall customer solution.
- Leverages technical resource/s as required to deliver the solution.
- Design to leading edge high impact and high customer solutions
- Decides on the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Get approval for complex solutions and/or platform designs.
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issue

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