Genesys Ird/ors Dev

4 weeks ago

Bengaluru, India Cognizant Full time

**Minimum of 5 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)**
- **Experience in developing Routing workflows using Composer**:

- **Extensive SCXML troubleshooting**:

- **Experience in Orchestration Server**:

- **Extensive knowledge in GRAT**:

- **Experience in ECMA scripting**:

- **Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS**:

- **Working knowledge of Genesys Framework, reporting, routing and multi-channel components**:

- **Ability to architect routing design and development for new solutions that will be implemented for the customer**:

- **Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes**:

- **Experience in troubleshooting routing issues in production on call**:

- **Excellent Communication and interpersonal skills**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Feb 13 2023

**About Cognizant

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