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Genesys Gvp Composer

5 months ago

Bengaluru, India Cognizant Full time

Minimum of 3 to 6 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
- Experience in developing Routing workflows using Composer
- Extensive SCXML troubleshooting
- Experience in Orchestration Server
- Extensive knowledge in GRAT
- Experience in ECMA scripting
- Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys Framework, reporting, routing and multi-channel components
- Ability to architect routing design and development for new solutions that will be implemented for the customer
- Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
- Experience in troubleshooting routing issues in production on call
- Excellent Communication and interpersonal skills

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:May 08 2023

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