Staff Engineer

3 months ago

Bengaluru, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This Staff Engineer role is responsible for Architecting and Designing our contact center solution with a focus on Voice interactions in our Digital ecosystem. Our teams are responsible for a modernized, highly advanced, interconnected suite of applications that allow seamless experiences for our customers while equipping our CCPs with the tools to make their jobs easier.This role will be responsible for considering the advancement of our Engagement Center Technologies in accommodation of other enterprise initiatives that benefit servicing.This requires technical consideration of existing voice services and globally composable systems that can be applied to compliment high-profile and rapid paced delivery timelines.The Staff Engineer will evaluate internal components, with consideration of third party solutions for software and hosting, to roadmap out a platform with high resiliency and availability for our customers and CCPs in current state as well as future cloud environments.

Required skills:

Candidate should have experience in contact center technology. Genesys experience preferred.

Familiarity with voice, chat, and digital channel is a must.

Experience with:

Speech: VoiceXML, grammars, speech to text, text to speech

Programming: Java, JavaScript, SQL,

Web Development: React, Java Servlets, WebSockets

AI/ML: Speech Recognition / Natural Language Processing: Statistical Language Models, Deep Neural Networks

Key Responsibilities

Work with Engineering, Product, and Solution Architects to define solution requirements and technical implementation approaches Drive an omnichannel view of applications and customer journeys to build reusable components that create and contribute to enterprise vision of relational interactions Drive both high-level and detailed technical designs, producing proofs of concept where appropriate, and conduct design reviews as needed Provide technical input to software engineers at all levels encouraging colleagues to upskill in development and engineering fundamentals Implement new, highly scalable applications with an eye toward wider Enterprise offering where appropriate Assist teams with the adoption of patterns, practices, and tooling as part of building software the Amex Way by providing hands on support Identify barriers and behavioral changes needed to accelerate the adoption of the Amex Way Work to improve and maintain existing components of the core platform in conjunction with peer Engineering Directors Actively participate in team and company-wide architecture and engineering discussions and forums ensuring to share knowledge of Servicing via Engagement Center with the wider organization while at the same time bringing knowledge back to our teams that can assist in enabling the experiences our Card Members expect Employ technical expertise to help team members overcome technical problems, stepping in when necessary to get things done Health and quality of the code across the portfolio which will be maintained by ensuring technical excellence in all that we do, whilst having the developer experience front and center.

Education & Experience

5+ years of active engineering experience in a complex environment and / or comparable experience University Degree in computer science, computer science engineering, or related field required Knowledge of contact center technologies like Genesys, Cisco, Avaya, and others Successful engineering and deployment of enterprise-grade technology assets in an Agile product environment ensuring compliance to SDLC guidelines Proven experience in sharing engineering expertise with others to further the team / organization Hands on coding experience i.e. proficient in Java, Javascript, SQL, etc. Ability to construct design of enterprise-grade APIs using state-of-the-art techniques and best practices (REST, GraphQL) Proficient in cross-platform integration whilst ensuring security Able to diagnose, resolve, and prevent production issues potentially leading to system outages Proven ability to influence and drive delivery across a geographical distributed organization Empathy for the challenges of software development and active interest in overcoming these challenges through software development, training and solution support Networking skills and the ability to work cooperatively with and gain the respect of software developers and influencers Ability to give constructive feedback to engineering teams to increase product adoption

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Staff Engineer

    4 days ago

    Bengaluru, India slice Full time

    About the roleWe are looking for a Staff Engineer to join our technology team. A Staff Engineer is an innovative, quality-focused, product/business thinker. You are someone who has a passion for technology and innovative product development, who thinks deeply about technical context, and who builds software using your proven experience. You’re expected to...

  • Staff Engineer

    4 days ago

    Bengaluru, India slice Full time

    About the roleWe are looking for a Staff Engineer to join our technology team. A Staff Engineer is an innovative, quality-focused, product/business thinker. You are someone who has a passion for technology and innovative product development, who thinks deeply about technical context, and who builds software using your proven experience. You’re expected to...

  • Staff Engineer

    5 days ago

    Bengaluru, India slice Full time

    About the roleWe are looking for a Staff Engineer to join our technology team. A Staff Engineer is an innovative, quality-focused, product/business thinker. You are someone who has a passion for technology and innovative product development, who thinks deeply about technical context, and who builds software using your proven experience. You’re expected to...

  • Applications Engineering, Staff Engineer

    2 days ago

    Bengaluru, India Synopsys Inc Full time

    Job Title:Applications Engineering, Staff Engineer (NanoTime)Location : BangaloreWe are looking for a motivated Applications Engineer to help our customers succeed in using state of the art Synopsys static timing characterization and library modelling tool - NanoTime.The primary focus of the Applications Engineer is to help our customers with the adoption...

  • Staff Software Engineer

    2 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff test EngineersExperience: 9-14 yearsSkills: Java and Selenium (mandatory) and Cypress and AWS( nice to have)Job Location:BangaloreMode of work:HybridInterview : Should be available for F2F round on 21st SeptemberLooking for candidates from Bangalore ONLY.If interested please share your updated resume at

  • Applications Engineering, Staff Engineer

    4 days ago

    Bengaluru, India Synopsys Inc Full time

    Job Title: Applications Engineering, Staff Engineer (NanoTime)Location: BangaloreWe are looking for a motivated Applications Engineer to help our customers succeed in using state of the art Synopsys static timing characterization and library modelling tool - NanoTime.The primary focus of the Applications Engineer is to help our customers with the adoption...

  • staff quality engineer

    4 months ago

    Bengaluru, India symplr Full time

    Overview symplr is seeking a Staff Quality Engineer to lead the quality engineering efforts of a product. The Staff Quality Engineer is responsible for ensuring symplr software solutions are delivered to clients with utmost quality. This person is involved in all aspects of software development lifecycle, including designing, and executing test...

  • Staff Software Engineer

    2 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff test Engineers Experience: 9-14 years Skills: Java and Selenium (mandatory) and Cypress and AWS( nice to have) Job Location:Bangalore Mode of work:Hybrid Interview : Should be available for F2F round on 21st September Looking for candidates from Bangalore ONLY. If interested please share your updated resume at

  • FPGA Staff Engineer

    4 weeks ago

    Bengaluru, India Onsemi Full time

    FPGA Staff Engineer At onsemi, a world-class leader in image sensors for automotive, industrial, surveillance and consumer application, out vision extends beyond human perception. We are currently seeking candidates with approximates 12 years of experience as a FPGA designer to join our rapidly growing design centre in Bangalore As a FPGA Staff...

  • Staff Software Engineer

    2 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff test EngineersExperience: 9-14 yearsSkills: Java and Selenium (mandatory) and Cypress and AWS( nice to have)Job Location:BangaloreMode of work:HybridInterview : Should be available for F2F round on 21st September Looking for candidates from Bangalore ONLY.If interested please share your updated resume at nabanita.d@wengerwatson.com

  • Staff Software Engineer

    2 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff test EngineersExperience: 9-14 yearsSkills: Java and Selenium (mandatory) and Cypress and AWS( nice to have)Job Location:BangaloreMode of work:HybridInterview : Should be available for F2F round on 21st September Looking for candidates from Bangalore ONLY.If interested please share your updated resume at nabanita.d@wengerwatson.com

  • Staff Engineer

    4 months ago

    Bengaluru, India Encora Inc. Full time

    Staff Engineer Important Information Experience: 10 to 15 years Job Location: Bangalore Position Type: Full time Work Mode- Hybrid (3 days in office) Job Summary: Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform Service ownership for the...

  • Staff Software Engineer

    3 months ago

    Bengaluru, India Trellix Full time

    Benefits Administration CoordinatorPrincipal Critical Account ManagerStaff DevOps EngineerSecurity Test EngineerSenior Software QA EngineerSenior Software Development EngineerStaff Software EngineerCompensation AnalystIndustrial Security Specialist (CSSO/FSO)Enterprise Account Manager (French/English)Customer Success ManagerSalesforce Development...

  • Staff Engineer Ruby on Rails

    3 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff engineerSkills: Ruby on RailsExp : 8-15 yearsJob Location: BangaloreMode: HybridNote: Looking for folks working as Lead / Staff Engineer / Technical Manager or equivalent currently . Senior Software engineer willnotfit this role .At least 4 years of relevant experience as a Ruby on Rails developer with a strong portfolio of leading...

  • Staff Site Reliability Engineer

    3 weeks ago

    Bengaluru, India nference Full time

    Staff Site Reliability Engineer:Job Location: BangaloreWork Mode: Hybrid (3 days in the office, 2 days remote)As a Staff Site Reliability Engineer (SRE) at Nference, you will ensure the reliability, scalability, and performance of our nSights platform. Collaborate closely with engineering teams to design, build, and maintain systems supporting our global...

  • Staff Application Engineer

    1 month ago

    Bengaluru, India Synopsys Inc Full time

    Job Description and Requirements:Our Customer Success Group is all about delivering high-value solutions to our customers while driving growth. This is an exciting opportunity to be part of the applications engineering team that supports the industry-leading solutions for Physical Verification.We’re looking for a Staff Application Engineer to join a...

  • Staff Frontend Engineer

    2 months ago

    Bengaluru, India Procore Technologies Full time

    Job DescriptionWe’re looking for a Staff Frontend Engineer to join Procore’s Product & Technology Team. Procore software solutions aim to improve the lives of everyone in construction and the people within Product & Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses...

  • Staff Engineer Ruby on Rails

    3 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff engineer Skills: Ruby on Rails Exp : 8-15 years Job Location: Bangalore Mode: Hybrid Note: Looking for folks working as Lead / Staff Engineer / Technical Manager or equivalent currently .Senior Software engineer will not fit this role . At least 4 years of relevant experience as a Ruby on Rails developer with a strong portfolio of leading...

  • Staff Engineer Ruby on Rails

    4 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff engineerSkills: Ruby on RailsExp : 8-15 yearsJob Location: BangaloreMode: HybridNote: Looking for folks working as Lead / Staff Engineer / Technical Manager or equivalent currently .Senior Software engineer will not fit this role .At least 4 years of relevant experience as a Ruby on Rails developer with a strong portfolio of leading...

  • Staff Engineer Ruby on Rails

    4 weeks ago

    Bengaluru, India Wenger & Watson Full time

    Looking for Staff engineerSkills: Ruby on RailsExp : 8-15 yearsJob Location: BangaloreMode: HybridNote: Looking for folks working as Lead / Staff Engineer / Technical Manager or equivalent currently .Senior Software engineer will not fit this role .At least 4 years of relevant experience as a Ruby on Rails developer with a strong portfolio of leading...