Inside Sales Representative

1 month ago

Noida, India Zones Full time

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

**Process/Team Charter**:
The objective of the Inside Sales Representative team is to suggest and streamline practices so as to provide better transparency, governance and support to Zones India leadership.
- Deliver daily operational support to Sales
- Provide business intelligence through reporting and analysis of key metrics
- Drive issue resolution and focus on operational excellence
- Facilitate cross-departmental operational readiness for new customer on-boarding, large customer engagements and new program on-boarding
- Liaison with personnel both within and outside the organization
- Primary point of contact for sales management escalations

**Responsibilities and Essential Job Functions**:

- Create new customers and vendors in CRM
- Enter standard and repeatable Sales and Purchase orders for IT hardware and software products for India based business
- Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance
- Create, maintain and update SOPs for activities assigned
- Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
- Act as a liaison between sales and other departments within and outside Zones to remove obstacles, Manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
- Work with appropriate departments to identify, fix and fulfill Sales orders and see it through collections
- Manage account specific mailbox and take appropriate actions
- Ensure all assigned duties are completed timely and according to SLA
- Participate in weekly sync calls with India and Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
- Publish reports as required to the Sales Team - Requires a lot of manual inputting of data to populate and publish the report
- Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.

**EDUCATION/CERTIFICATION**:

- Graduate - Any Specialization

**SKILLSET REQUIRED**:

- Verbal: Have a neutral accent (no MTI). Have good articulation and should be able to manage escalations in a professional manner

**REQUIRED EXPERIENCE**:

- Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred
- Ability to communicate effectively with all levels of business.
- Experience with management of change
- Interpersonal Awareness
- Excellent organizational skills and process expertise
- Ability to work in a fast paced environment and meet aggressive deadlines
- Demonstrated excellence in customer service and account management
- Ability to develop and implement creative solutions and influence others in their adoption.
- Strong analytical, problem solving, and decision making skills
- Deep understanding of business models and ability to drive behavior to support revenue goals

**Zones offers a comprehensive Benefits package**

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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