Operations Executive
6 months ago
As an Operations Executive focusing on Order Management and Customer Support, you will play a pivotal role in ensuring seamless operations, efficient order processing, and exceptional customer service. This multifaceted position requires a blend of organizational skills, communication prowess, and a keen eye for detail to manage orders effectively and address customer queries promptly.
Order Management**:
- Oversee the end-to-end order processing workflow, from order placement to delivery.
- Maintain accurate records of orders, ensuring completeness and correctness of information.
- Coordinate with internal departments such as logistics and sales to facilitate timely order fulfillment.
- Implement strategies to optimize order processing efficiency and minimize errors.
Customer Support**:
- Serve as the primary point of contact for customers regarding order-related inquiries, discrepancies, and concerns.
- Resolve customer issues efficiently, striving to exceed their expectations and enhance satisfaction levels.
- Collaborate with cross-functional teams to resolve complex customer issues and escalate as necessary.
*Reporting and Analysis**:
- Generate regular reports on order status, customer inquiries, and pharmacy operations metrics.
- Analyze data trends to identify areas for improvement and formulate actionable recommendations.
- Provide insights to management regarding operational performance and customer satisfaction metrics.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Operations: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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