IT Operations Intern

3 days ago

Pune, India Gen Digital Full time

Just like we want to empower our customers, it’s important at Gen that team members have the support they need to do their best work. This includes flexible working options with generous time off, and competitive benefits and compensation packages. Diversity, equity, and inclusion are foundational to how we do business, and we strive to create safe, inclusive spaces where all employees are valued, respected, and celebrated for their individual differences and unique perspectives. Employment decisions are based on merit, experience, and business needs. Gen is an equal employment opportunity employer.

About the Team:
The IT Organization enables business units at Gen to improve operational excellence and provide value through secure architecture-driven technology.

What You Will Do in This Role

Service Desk
- Supervise and analyze performance of Service Desk activities to identify any problem areas
- Interact with internal customers and users, address IT issues they are facing
- Coordinate with multiple teams in order to help address IT problems users are facing
- Work with outsourced partner to implement appropriate technology and other resources to maximize service desk effectiveness.
- Workload & trending analysis to eliminate inefficiencies, reduce overall ticket count and execution times through automation and process improvement.
- Collaborate on process and standard operating procedures with IT Managers
- Manage and coordinate the escalation urgent and complicated support issues to the correct IT teams
- Maintain alignment and work with various teams on process changes, documentation, and improvements etc.
- Leverage available technology to drive increased service availability and provide optimal response to issues and requests reported by users

IT Communication
- Create and deploy content for high-profile IT programs, including corporate communications, employee experience, employee engagement, and whatever else you can dream up that drives engagement and focus on Gen IT business goals.
- Help build the content strategy and execution for the Gen IT intranet partnering
- New Hire Orientation for Information Technology function

What You’ll Need to be Successful in this Role
- Excellent communication skills
- Ability to mentor and direct the work of others in a way that provides quality customer service
- Ability to understand complex information and summarize in a clear, concise way
- Ability to take control of issues and manage them to resolution in a complex, multi-stakeholder environment
- Good interpersonal skills, including collaboration, communication, relationship building
- Ability to handle multiple tasks, work effectively within a fast-paced, deadline-driven environment
- High flexibility and adaptability to changing requirements. Willingness to work across time-zones.

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Learn more about pay transparency


Gen complies with all anti-discrimination laws.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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