Customer Support Executive
1 month ago
**Responsibility**:
- Identify and troubleshoot technical issues related to our products or services.
- Guide customers through solutions and provide clear instructions.
- Escalate complex issues to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other teams to improve product functionality and customer experience.
- Stay updated on product features, industry trends, and best practices.
- Assist in the development of support documentation and knowledge base articles.
- Participate in training sessions to enhance technical skills and product knowledge.
- Meet or exceed performance targets for customer satisfaction, response time, and resolution time.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8000141414
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