Digital CRM Functional

2 weeks ago

Bengaluru Karnataka, India Arrow Electronics, Inc. Full time

**Position**:
Digital CRM Functional

**What You Will Be Doing**:

- Gather information and document business requirement document for any new requirements/change requests
- Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts
- Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options
- Participate and lead requirement gathering workshops
- Identify improvement opportunities (proactive and reactive)
- Elicit and clearly document business and systems requirements
- Assess business process and system inefficiencies
- Demonstrated fluency in business processes and process differentiation
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
- Understand and negotiate needs and expectations of multiple stakeholders
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- Meet with project team regularly to review project deliverables and deadlines
- Develop and execute test plans

**What We Are Looking For**:

- 7-10 Years of experience as a Business Analyst
- Experience on CRM Domain on Digital transformation initiatives

SCM backgroud would be preferred.
- Experience on CRM Domain
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
- Data analysis - Must have proficiency with SQL, Microsoft Excel
- Strong analytical skills
- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
- Experience working on agile methodology projects with highly volatile requirements
- Ability to work independently, as well as part of a team
- Detail oriented and self-starter with strong written and interpersonal skills
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Strong attention to detail and excellent problem-solving skills
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams
- Experience as a Certified Scrum Master would be an advantage

**About Arrow**

**Location**:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

**Time Type**:
Full time

**Job Category**:
Information Technology

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