CRM Scrum Master

3 months ago


Bengaluru Karnataka, India NatWest Digital X Full time

Change & Project Management, Business Strategy & Delivery

CRM Scrum Master
- Bangalore, India- Permanent- Full Time#R-00240701

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
- So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in India and as such all normal working days must be carried out in India.

Job description

Join us as a Scrum Master
- We’re looking for an experienced Scrum Master to drive a culture of continuous improvement
- You’ll make sure that your team lives by the values of Scrum, empowering them to become high performing to increase the productivity, transparency, frequency and quality of delivery
- Hone your project skills as you work with talented people in collaborative and innovative environment, with access to the bank's Agile community, experts and events
- We're offering this role at associate level

What you'll do

This role will see you coaching and guiding your team to perform at their highest level and at a sustainable pace. You’ll remove any impediments to progress, facilitate meetings, protect the team from outside influences or distractions and work with the product owner to make sure that the product backlog is in good shape and ready for the next sprint.

Your responsibilities will include:

- Acting as process owner for the team, and maintaining the relationship with the project's key stakeholders
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged
- Facilitating discussion, decision making, and conflict resolution
- Encouraging the team to build relationships to promote internal and external communication, improving transparency, and sharing information with all interested parties

The skills you'll need

We're looking for someone with experience of successful Scrum adoption along with a Scrum Master certification. You'll need knowledge of CRM development and configuration tools such as Microsoft Dynamics 365.

You’ll also need knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency, as well as experience of building a culture of transparency within feature teams by empowering individuals and inspiring a collaborative team performance.

We'll look to you to demonstrate:

- A background in coaching cross-functional teams into high performing teams
- Experience of changing organisational, team or department mindsets and structure
- Strong knowledge of the Agile manifesto and its principles
- Experience of automated testing frameworks


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