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Customer Care Executive

4 months ago

Surat District Gujarat, India Market-Hub stock brocking Pvt Ltd. Full time

**Company Overview**:
Market Hub Stock Broking Pvt. Ltd. is a leading financial services company specializing in stock broking and investment solutions. We pride ourselves on providing exceptional service and innovative solutions to our clients in the dynamic world of finance. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Care Executive to join our team and enhance our client relations.

**Job Summary**:
**Key Responsibilities**:

- **Issue Resolution**: Identify, address, and resolve client issues and concerns effectively, ensuring a satisfactory resolution.
- **Product Guidance**: Provide information and assistance regarding our stock broking services, investment options, and account management.
- **Documentation**: Maintain accurate records of client interactions and transactions using our CRM system.
- **Feedback Collection**: Gather client feedback and suggest improvements to enhance the customer experience.
- **Compliance**: Adhere to company policies, procedures, and regulatory requirements in all client interactions.
- **Team Collaboration**: Work closely with other departments to resolve client issues and contribute to team goals.

**Qualifications**:

- **Education**: Bachelor’s degree in Business Administration, Finance, or a related field preferred.
- **Experience**: Minimum of 1-2 years of experience in customer service or a related role, preferably in the financial services, banking or stock broking industry.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to handle multiple tasks and work under pressure.
- Strong interpersonal skills and a customer-centric attitude.

**Why Join Us**:

- **Growth Opportunities**: At Market Hub, we believe in investing in our employees' growth and development. We offer training programs and career advancement opportunities.
- **Dynamic Environment**: Work in a fast-paced, dynamic industry with a supportive and collaborative team.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 26/09/2024