Customer Relationship Officer
5 months ago
Immediate Hiring
Customer Relationship Officer
Experience: Minimum 1 year of experience in Banking / NBFC/ Cooperative Society in business development, sales, insurance, or marketing roles at the managerial level.
Job Description:
- Manage and build relationships with customers to ensure their satisfaction and retention.
- Respond promptly to customer inquiries and resolve any issues effectively.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Keep accurate records of customer interactions and transactions.
- Collaborate with the sales team to develop strategies for increasing customer satisfaction and loyalty.
- Conduct customer satisfaction surveys and analyze feedback to implement necessary improvements.
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Collaborate with other departments to ensure a seamless customer experience.
- Prepare reports on customer feedback and sales.
Qualification: Any degree
Location: Calicut
**Salary**: ₹10,139.53 - ₹20,077.76 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Sales,NBFC,Co-operative society: 1 year (preferred)
**Language**:
- English (preferred)
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