Customer Service Associate
3 weeks ago
**Responsibilities**:
- Respond promptly and effectively to leads generated through website inquiries, organic lead generation, and agent interactions.
- Build strong relationships with prospective students - understanding their needs and aspirations, agents and other stakeholders
- Provide accurate information about our programs, services, and admission requirements.
- Address any concerns or issues raised by prospective students, ensuring their satisfaction and providing timely resolutions.
- Collaborate with internal teams to ensure smooth handover of leads and maintain accurate records in our CRM system.
- Keep updated on industry trends, competitor offerings, and market dynamics to provide valuable insights and enhance conversion rates.
**Requirements**:
- MBA + 3 years experience in customer service or sales, preferably in education or related industry.
- Excellent communication skills, both verbal and written, with a strong command of English
- Ability to build rapport and establish trust with prospective students.
- Strong problem-solving skills and ability to handle objections effectively.
- Detail-oriented with excellent organizational and time management abilities.
- Proficiency in using CRM systems and other relevant software.
- Knowledge of international education systems, programs, and admission processes is an advantage.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
Join our dynamic team and play a key role in converting leads into successful student enrollments. Together, we can make a difference in shaping the future of international education.
All the Best
Team VIS
Pay: From ₹25,000.00 per month
Schedule:
- Day shift
Work Location: Remote
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