![CanEd Consultants](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Job Description:
About Us:
CanEd Consulting Inc. is a leading Canadian immigration firm dedicated to providing exceptional services to clients worldwide. With a commitment to excellence and customer satisfaction, we specialize in facilitating smooth immigration processes for individuals and families, ensuring their transition to Canada is seamless and stress-free.
Job Overview:
We are seeking a customer-focused and detail-oriented individual to join our team as a Customer Service Representative on a work-from-home basis. As a Customer Service Representative, you will be the primary point of contact for our clients, providing timely assistance and guidance throughout their immigration journey.
Key Responsibilities:
- Handle client concerns and complaints with empathy and professionalism, striving to resolve issues to the client's satisfaction.
- Maintain detailed and accurate records of client interactions and transactions in the customer relationship management (CRM) system.
- Collaborate with other departments, such as immigration consultants and legal experts, to address complex client inquiries.
- Stay informed about changes to Canadian immigration policies and procedures, ensuring accurate and up-to-date information is provided to clients.
- Identify opportunities for process improvement and contribute to the development of customer support best practices.
**Requirements**:
- Previous experience in customer service or a related field, preferably in a remote or virtual work environment.
- Excellent communication skills, both verbal and written, with a strong command of English.
- Empathy and patience in dealing with clients from diverse backgrounds and cultures.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and manage time effectively in a remote work setting.
- Familiarity with Canadian immigration policies and procedures is an asset but not required.
**Benefits**:
- Opportunity to work from home.
- Competitive compensation package.
- Ongoing training and professional development opportunities.
- Supportive team environment with opportunities for growth and advancement.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- CSR: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: Remote
Expected Start Date: 03/06/2024
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