Customer Care Executive
2 months ago
**Responsibilities**:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Requirements**:
- Any qualification or related to field.
- A minimum of 6 months to 1 year of experience.
- Excellent interpersonal written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹11,000.00 - ₹17,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
Application Deadline: 24/03/2023
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