Retail Outlet Incharge
2 months ago
**Position Title: Retail Outlet Incharge**
- Retail**Work Location**:
- Retail Outlets- Assistant Officer/Officer**Travel Required**:
- Yes- Cluster Incharge**Reported by**:
- Customer Care Assistant (CCA)- Helpers- Cluster Incharge**Minimum Job Requirements**
- Graduate- 2 - 5 yrs. of Retail outlet experience in footwear**Purpose of the Position (Job Summary)**
- This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.
**Key Roles and Responsibilities**
- Responsible for achieving sales target
- Responsible for managing complete store operations including roll out of product promotion schemes
- Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
- Responsible for proper cost control (keeping a check on daily expenses at outlet)
- Address customer needs & advice on right products
- Ensuring settlement of warranty claim of the customers
- Attending to the dispatch related queries of the customers
- Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
- Ensuring staff reports on time and maintains grooming standards issues by the Company
- Ensure continuous learning & development of team through trainings, feedback, etc.
- Periodical checking of inventory in the outlet
- Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
- Handling all opening & day end processes of the store
- Responsible for proper display & hygiene at store.
- Responsible for generation of Daily sales report, cash report, monthly closing report etc.
- Ensuring roll out of company issued guidelines like VM etc.
- Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.
**Competencies**
**Technical/Functional**
**Behavioral**
- Selling skill
- Basic computer skills
- Analytical skills
- Product Knowledge
- Managerial ability
- Customer Focus
- Collaboration
- Result Orientation
- Adaptability
**Key Result Areas**
**Quantitative**
**Qualitative**
- Sales Achievement (Achievement against Targets.
- Growth Value (Growth Against Last Year Respective Month)
- Audit Report
- Liquidation
- Electrical Expense Control
- Improve Adherence to key sales process.
- Customer Service
**Key Stakeholder Management
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