Front Office Assistant

7 months ago


Chennai Tamil Nadu, India Shilton hospitality llp Full time

**Job Title**: Front Office Assistant

**Location**: Shilton Dee Cee Chennai

**Job Type**: Full-time

**Job Summary**:
As a front office assistant, you will be the first point of contact for guests, providing exceptional customer service and administrative support to ensure the efficient operation of the hotel's front desk. Your responsibilities will include greeting and checking in guests, handling reservations, processing payments, and addressing guest inquiries and concerns in a professional and timely manner.

**Key Responsibilities**:

- **Guest Services**:

- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, facilities, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints promptly and courteously.
- Maintain a positive and welcoming atmosphere in the lobby area.
- **Administrative Support**:

- Process guest reservations, cancellations, and modifications accurately and efficiently.
- Handle cash, credit card, and other payment transactions securely and accurately.
- Maintain accurate records of guest accounts and transactions.
- **Operational Support**:

- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained.
- Monitor room availability and assist in maximizing occupancy and revenue.
- Assist with the implementation of hotel policies and procedures.
- Perform other duties as assigned by management to support the overall operation of the hotel.

**Qualifications**:

- Previous experience in a hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Education**:

- High school diploma or equivalent required. Additional certification or training in hospitality management is a plus.

**Physical Requirements**:

- Ability to stand, walk, and sit for extended periods.
- Must be able to lift and carry luggage and other items as needed.

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person



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