Travel Executive

4 days ago

Alipore Kolkata West Bengal, India Recex Full time

**Job Summary**:
We are looking for an enthusiastic and knowledgeable **Tour Guide** to accompany clients on both domestic and international tours, ensuring a seamless and memorable experience. The Tour Guide will be responsible for managing the itinerary, providing engaging and informative commentary, and ensuring the safety and well-being of all participants. This is a hands-on, client-facing role that involves a combination of logistics management, customer service, and cultural interpretation.

**Key Responsibilities**:

- **Tour Management & Logistics**:

- Accompany clients on domestic and international tours, ensuring all aspects of the itinerary are followed.
- Coordinate and manage transportation, accommodations, and meals for tour groups, adhering to the schedule.
- Ensure all tour logistics are running smoothly, and address any unexpected changes or challenges.
- Handle bookings, reservations, and related travel details in advance and on the go.
- **Client Interaction & Service**:

- Provide exceptional customer service, assisting clients with any requests or needs during the tour.
- Build rapport with clients and create a friendly, informative, and welcoming atmosphere.
- Offer personal insights into the local culture, history, and landmarks, delivering rich and engaging storytelling during tours.
- Offer local advice on customs, culture, shopping, and dining.
- **Itinerary Management**:

- Ensure that the tour itinerary is adhered to while being flexible enough to accommodate adjustments when necessary.
- Manage group movements, including transportation and hotel check-ins, to maintain a smooth flow throughout the day.
- Work closely with the operations team to ensure all bookings (flights, accommodation, transport) are confirmed and in order.
- **Cultural & Educational Expertise**:

- Provide in-depth, accurate historical, cultural, and geographical commentary to clients.
- Offer context for various destinations and activities, highlighting significant landmarks, museums, and historical sites.
- Adapt commentary to suit the diverse interests and needs of clients from different backgrounds.
- **Safety & Emergency Management**:

- Monitor and ensure the safety and well-being of clients throughout the tour.
- Be prepared to handle emergencies, and assist in medical or other urgent situations when needed.
- Ensure that all clients follow local rules, regulations, and guidelines, especially when visiting protected or sensitive areas.
- **Administrative Support**:

- Assist with client check-ins and departure processes.
- Ensure that clients have all necessary travel documentation (e.g., visas, tickets, etc.).
- Collect feedback and ensure a high level of client satisfaction, addressing any concerns or issues that may arise.
- **Team Collaboration**:

- Work closely with other team members (drivers, local guides, tour coordinators) to ensure an excellent client experience.
- Provide feedback on tour activities, accommodations, and overall customer satisfaction to the management team.

**Qualifications and Skills**:

- **Education/Experience**:

- Bachelor’s degree in Tourism, History, Geography, or related field (preferred).
- Proven experience as a tour guide (minimum 1 years for tours).
- Experience with group management, itinerary planning, and travel logistics.
- **Skills & Abilities**:

- Excellent verbal communication skills, with the ability to engage and inform clients.
- Deep knowledge of local history, culture, landmarks, and geography.
- Ability to manage logistics and maintain an organized schedule.
- Strong customer service orientation, with a focus on client satisfaction.
- Fluency in [language(s)] (preferred, especially for international tours).
- Ability to adapt to diverse clients’ needs and backgrounds.
- Competence in handling travel documentation, bookings, and other logístical details.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- travel executive: 1 year (preferred)
- Hospitality/tourism company: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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