International Customer Support
5 months ago
**Key Responsibilities**:
- Serve as the primary point of contact for all international customer inquiries, concerns, and requests
- Resolve customer issues effectively and in a timely manner, maintaining high levels of customer satisfaction
- Process orders, returns, exchanges, and refunds for international customers
- Collaborate with other departments such as sales, logistics, and marketing to address customer needs
- Keep accurate records of interactions with international customers and provide reports on service metrics
**Skills & Qualifications**:
- Proven experience in customer service or related role
- Fluent in English; additional fluency in one or more foreign languages is highly desirable
- Excellent communication skills with the ability to empathize with diverse cultural backgrounds
- Strong problem-solving skills and ability to remain calm under pressure
**Job Types**: Full-time, Permanent
**Benefits**:
- Commuter assistance
Schedule:
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Where exactly do you live in Mumbai?
- How many years of international voice process experience do you have?
- Do you have any experience in "collection process"(voice)?
- Do you have any experience in international sales? (mention the country you were targeting)
- Salary expectations?
- Current salary?
**Language**:
- English (required)
**Location**:
- Mumbai District, Maharashtra (required)
Work Location: In person
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