Customer Service Executive

1 month ago


Delhi, India Stratsmith Private Limited Full time

**Position Title**: Customer Service Specialist - Spanish Language

**Location**: South Delhi

**Work Days**: 6 days a week

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

**Job Accountability**:

- Duties/Responsibilities:_
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
- Required Skills/Abilities:_
- Excellent communication skills, including active listening.
- Solution oriented.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, a product, service, or area of customer service specialization.
- Microsoft Skills-mandatory
- Ability to multitask
- Entrepreneurial Mindset

**Essential Qualifications**:

- Customer Service / Account Management experience is required.
- Strong fluency with Excel and MS Office
- Experience in customer service or account management
- Written and Verbal Fluency in English
- Written and Verbal Fluency in the Spanish Language

**Preferred Qualifications**:

- Experience of 2 - 3 years
- Previous experience in B2B startup space

**Job Types**: Permanent, Full-time

**Salary**: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC (in LPA)?
- What is your expected CTC (in LPA)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Spanish (required)

**Speak with the employer**
+91 8800877320
Application Deadline: 06/11/2023



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