Tour Coordinator

5 months ago

Delhi Delhi, India Kuoni Tumlare Full time

**About the Business / Function**

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

**About the Role**

As the 'Tour Coordinator', you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality.

**Key Responsibilities**
- Tour planning including revenue control and efficient supplier selection for different type of tours
- Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions
- Establish and keep a good relationship with all suppliers
- Ensure service bookings are planned as per logical itinerary routing
- Handle last minute changes when groups are on the road as well as emergency cases/calls wherever required
- To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the client
- Investigate and resolve service complaints
- Proactive communication with supplier for critical services

**Other activities**
- Prompt communication within team about updates like special deals, closures or supplier feedback
- Support customer service team in event of major on-road issues
- Building rapport with tourism board to gather information new sightseeing or activities or restaurant information

**Internal Communication**
- Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations
- Coordination with Finance team for prepayments and query resolutions

**Knowledge & Skills**
- Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory)
- Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint)
- Planning and proactive work approach
- Hardworking and reliable
- Self-motivated and a good teamwork player
- Good negotiation skill
- Analytical thinking, attention to detail and accuracy

**Experience and Qualifications**
- Relevant experience of 6 to 8 years
- Good knowledge of destinations & service in Europe
- Experience of handling service reservations, customer support or product creation

**What We Offer**:

- Working in one of the world’s leading multinational company.
- Probation period - only 3 months.
- Diverse & Inclusive culture.
- Learning Opportunity through an online learning platform with rich training courses and resources.
- Dedicated Employee Engagement Activities.
- Annual Bonus - as per company policy.
- Long Service Award.
- Paid leaves for Birthday and Wedding/Work Anniversary.
- Following insurance from Date of Joining:

- Group Medical Insurance with Sum Insured of up to 5 Lakh.
- Term life Insurance - 3 times of your CTC.
- Accidental Insurance - 3 times of your CTC.
- Annual Off-Site Team Building.
- End Year Party.
- CSR programs.
- Global Employee Engagement Events.

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