Guest Relationship Executive

2 weeks ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Relationship Executive
Work Dynamics

**What this job involves**:
Mastering the front desk
Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, you’ll be responsible in developing the necessary policies and procedures for all reception-related functions.

Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the reception—add in the client directory signage, too Outdated ones, however, should already be out of sight.

Anticipating the needs of our clients and guests
While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, you’ll promptly tend to telephone queries and requests, all while maintaining professionalism and politeness at all times.

Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, you’ll also pitch in some help in event-related tasks, such as flower arrangements, for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed.

Being a JLL brand enforcer
Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)

Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.

Competencies
Excellent communication skills.
Strong customer service drive.
Outstanding problem solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.

**Responsibilities**:
Key Operations delivery

Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure Accenture specific processes/manuals is followed
Visitor admission is properly authorized
Maintained visitor log book and book taxis if required
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. ID’s.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.

Skilled on the job
You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for

A client hero
Got upbeat and pleasant attitude? This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when it’s time for you to prepare client reports.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help re

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