Guest Relationship Executive

4 weeks ago


Mumbai, India JLL Full time

Position: Guest Relationship Executive, Mumbai.

Business: Property and Asset Management, Mumbai

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Key Management for handover & takeover of new apartments in coordination with Sales, Project & Fit Out team

Site details:

You will be working at Oberoi Skycity, which is a Residential Site, located at Borivali (E), Mumbai

Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:

You will be directly reporting to the Property Manager.

Location:

On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.



  • Mumbai, India NGN & Sons Full time

    Our client is a well known name in the space of wealth management and looking for a Front desk executive. The office is based out of BKC. **Guest relationship Executive & Front Desk (Female) - Mumbai** Required Qualification: Diploma/ Degree in Hotel Management **Applicant should have good Communication Skills and relevant experience in handling Guest...


  • Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Guest Relationship Executive, Mumbai. **Business**: Property and Asset Management, Mumbai Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations,...


  • Navi Mumbai, Maharashtra, India Property Pistol Full time

    As a Guest Relationship Executive, you will be the primary point of contact for our guests, ensuring that their needs are met and their expectations exceeded throughout their stay. Your responsibilities will include: - Greeting guests upon arrival with warmth and professionalism. - Providing information about hotel facilities, services, and local...


  • Mumbai, Maharashtra, India N-tek Consultants Full time

    **Requirements and skills** Proven experience as a Guest Relations Officer Familiarity with real estate industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and...


  • Mumbai, India Morpheus Human Consulting Full time

    Reference Code: 480-22 Job Title: **Guest Relation Executive - Real Estate - Mumbai** Category: Real Estate **Job Description**: Our client is an established Realty Business Group Founded in 1986, headquartered in Mumbai, focuses on affordable redevelopment apartments and land projects. Within real estate business verticals, they also focus on land...


  • Malad, Mumbai, Maharashtra, India makoto hr solutions Full time

    Applicants should have experience into hotel industry Qualification requited hotel management or any bachelor degree should handle guest and greet to the visitors Pay: ₹35,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Malad,...


  • Mumbai, India Career Craft Consultants Full time

    Meets and greet all guests upon arrival and departure. - Escorts VIP guests to their allocated room and explain the facilities and room features. - Maintains regular contacts with the guests. - Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions. - Records daily activities and complaints in the guest...


  • Mumbai, India Toco Bar Full time

    Tocobar, a bar and cafe reflecting India's coastal culture located in the heart of Andheri west. We are in need of a Hostess/GRE who will be the first point of contact. As a Guest relation executive you will build and maintain relations with our customers as they will continue to be our loyal patrons. **Responsibilities** - Answer telephones and take guest...


  • Mumbai, India la choco food and amusement services Full time

    **Guest Relations Executive**: - **FRESHER WITH GOOD COMMUNICATION AND LOOKS -PREFERRED FEMALES**_ **Job description** - Guest Relations Associate is responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive, escorting the guest to the room - She/He is accountable for addressing and escalating guest complaints,...


  • Mumbai, India The Nutcracker Restaurant Full time

    Guest Relations Executive to provide high-quality service to our customers. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. **Responsibilities**: Take reservations. Handling...


  • Mumbai, India Solo Hires Full time

    Job role: Guest Relation Executive Location: Parel, Mumbai Experience: 1+ year **Salary**: negotiable on CTC. Job description: need to have experience as a Guest Relation Executive. Best Regards, Sravanthi Pay: ₹9,834.91 - ₹34,710.94 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Morning shift - Night...


  • Mumbai Central, Mumbai, Maharashtra, India Mayfair Housing Pvt. Ltd Full time

    Guest Relations Executive - Female Only Location - Mayfair Breeze Sales Lounge - Andheri West Job Profile: - 1.Attending and Registering the Walk In Customers 2.Ensuring a Great Guest Experience 3.Catering to the Refreshments of the Guests 4.Directing the Guests to the Sales Team 5.Getting them to Sign a Feedback Form Females with a Presentable...


  • Mumbai, India Ramee Group of Hotels Full time

    Ramee Guestline Hotel - Juhu is hiring a Guest Relations Executive. Hotel Management Freshers can also apply! Need someone who can join immediately. **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Morning shift - Rotational shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably...


  • Mumbai, India Ramee Group of Hotels Full time

    Ramee Group of Hotels is hiring Guest Relations Executive for its hotels across Mumbai. 1. Dadar 2. Khar 3. Juhu **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Evening shift - Morning shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably...


  • Malabar Hill, Mumbai, Maharashtra, India Birla Workforce and Technologies Full time

    **Shift time: - 1 : 00 PM TO 9 :00 PM** **Location: - Malabar Hill** **Working Days - Monday to Saturday** **Job description** - **Implementing effective sales strategies to meet the company's sales goals and** **objectives.** **Building and maintaining relationships with customers** **Excellent in communication and interpersonal Skill.** **Job...


  • Mumbai, India Sage and Saffron Full time

    Previous experience as a Guest Relations Executive - Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus - A customer-oriented and professional attitude - Address grievances issues and inform Guest Relations Manager as and when required. **Salary**: ₹12,000.00 - ₹15,000.00 per...


  • Mumbai, Maharashtra, India Sensys Technologies Pvt. Ltd Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner. - Check guests in and out of the restaurant, ensuring accuracy of information. - Answer phone calls and provide information to guests or transfer calls to appropriate departments. - Assist guests with inquiries, requests, and complaints, providing excellent customer...


  • Khar Danda, Mumbai, Maharashtra, India Smart Moves Consultants Full time

    **ROLE-Guest Relations Executive** **Job Description of GRE-** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and...


  • Amboli, Mumbai, Maharashtra, India Mayfair Housing Pvt. Ltd Full time

    Guest Relations Executive - Female Only Location - Mayfair Breeze Sales Lounge - Andheri West Job Profile: - 1.Attending and Registering the Walk In Customers 2.Ensuring a Great Guest Experience 3.Catering to the Refreshments of the Guests 4.Directing the Guests to the Sales Team 5.Getting them to Sign a Feedback Form Females with a Presentable...


  • Mumbai, Maharashtra, India Morpheus Human Consulting Full time

    Reference Code: - 480-87 - Job Title: **Guest Relation Executive - Real Estate - Mumbai** - Category: - Real Estate - Job Description: - Job Title: Guest Relation Executive - Real Estate - Mumbai - Job Responsibilities: - 1. Maintain cordial relations with customers. - 2.regular after sales follow up and handle customer grievances, complaints and...