Junior Salesforce Administrator

2 weeks ago

Hyderabad, India Phenom People Full time

**Job Requirements
**Job Summary**:
As a Junior Salesforce Administrator, you will play a crucial role in supporting and maintaining our Salesforce platform. You will collaborate with cross-functional teams to gather requirements, configure Salesforce, and ensure the system meets the needs of our organization. This is an excellent opportunity for a motivated individual with a strong interest in Salesforce administration and a desire to develop their skills in a dynamic and fast-paced environment. You will play a crucial part in ensuring an exceptional user experience, addressing support tickets, and prioritizing user satisfaction. We are looking for someone with a strong understanding of Salesforce and a passion for continuous learning. As a Junior Salesforce Administrator, you will have the opportunity to work with a diverse team and adapt to evolving business processes to deliver efficient technical solutions.

**Key Responsibilities**

This is a varied business facing role, with the following responsibilities:

- Manage user and license settings, including new user setup/deactivation, roles, profiles, permissions, and public groups.
- Provide support to users through ticket management, addressing and resolving issues promptly.
- Identify and gather requirements from users and stakeholders to understand their needs and challenges.
- Implement Salesforce configuration changes, such as flow automation, fields, page layouts, record types, custom settings, dashboards, and reports.
- Perform data migration tasks using tools like Data Loader and Workbench for large data sets.
- Configure objects, fields, relationships, workflows, schema, and security models based on design specifications.
- Utilize Dynamic Apex to access sObjects, retrieve field information, create visualforce components, and execute SOQL, SOSL, and DML queries.
- Design reports and dashboards using advanced techniques like dynamic filtering, summary formulas, change calculations, row-level formulas, and conditional formatting.
- Provide first-line support to users in various departments (Marketing, Sales, Operations, and Service) and ensure timely resolution of problems and issues.
- Conduct system administration tasks, including testing, configuration, data loading, and data cleaning.
- Maintain and enhance existing documentation and training materials.
- Demonstrate excellent written and verbal communication skills with strong attention to detail.
- Collaborate effectively within a team and work independently when required.
- Knowledge and experience with Salesforce CPQ and FinancialForce are considered assets.
- Experience working for a SaaS company is considered an advantage.
- Perform other related tasks as assigned by the team lead or supervisor/manager.

**Qualifications And Background**
- Salesforce product knowledge and 1+ years hands-on administration experience with Sales Cloud or Service Cloud
- Trailhead Badges/Super Badges
- Certified Salesforce Administrator
- Bachelor’s or professional qualification
- Any other Salesforce certifications such as Developer 1 would be an asset
- Knowledge of lightning component and/or Field Service Lightning, Salesforce Experience Cloud, CPQ, JIRA, Slack and Pardot an asset

**Knowledge, Skills, And Abilities**
- A proactive attitude to platform enhancements
- A desire to implement best practice solutions
- Available and responsive to questions
- Excellent relationship-building skills and ability to liaise with stakeholders
- Gathering requirements and proposing technical solutions
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
- Demonstrates enthusiasm towards continued personal/professional development
- Demonstrates enthusiasm for the Salesforce environment
- Willing to work UK business hours

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