Salesforce Administrator

2 weeks ago

Hyderabad, India Milestone Technologies Full time

Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview:
We are seeking a highly skilled Salesforce Administrator to join our dynamic team. This role requires a deep understanding of Salesforce technologies and administration.

How You Will Make An Impact:
Collaboration & communication
- Participate in sprint meetings and help with the planning, refinement, and estimation of stories.
- Fill in the knowledge gap and help with on-time delivery for other members whenever required.
- Actively participate in quarterly planning to provide high level estimation for upcoming requirements.
- Help to drive and collaborate technical discussions with the business for the stories assigned to you.

Support for Business users
- Act as a focal for a business area / Epics and actively support the questions and requests from the business.
- Collaborate with business teams to discuss the requirements, brainstorm on them, and suggest how we can tackle them using Salesforce.
- Gather new requirements from product managers / business users and break them down into actionable tasks to be implemented in Salesforce.

System health and quality of deliverables
- Keep an eye on Salesforce releases and upgrade the system as needed.
- Fix issues and do what is needed to get the business up and running in the stipulated time.
- Act as a system owner for the salesforce orgs. and responsible for the overall system health.
- Own the deployment on production and ensure no changes go on production without review.
- Analyze the current system for technical depts, identify overlapping and duplicate flows, unused fields/objects etc. and highlight them to the technical leadership.
- Review the work done by peers to ensure we deliver things with quality and share knowledge.
- Participate in on call support and do proactive communication as needed to stop any escalations.

Contribution to knowledge base
- Create flawless documentation that can help visualize the end-to-end business requirement and how it fits into the current system.
- Add/Update knowledge base for approach followed for recurring activities.
- Add/Update knowledge base for by adding why / what / How for special/complex stories.
- Own the end-to-end delivery for major Epics/modules within the system from scoping to delivery.

What You Will Need To Succeed:

- Bachelor's Degree in Computer Science, Information Technology, or a related field
- Minimum 3 years+ Salesforce Administration experience
- Should have Salesforce admin certification _(mandatory)_
- Good knowledge of sales cloud and service cloud.
- Good knowledge of Out of the box salesforce offering like workflows, process builders and flows.
- Knowledge on security models comprising of metadata and data security, profiles, permissions sets, role hierarchy and sharing settings.
- Hands-on knowledge in using tools such as data loader, workbench and other ETL tools to effectively migrate the data to and from salesforce.
- Knowledge of custom reporting and dashboards.
- Knowledge of classic vs. lightning and what lightning offers on top of classic.
- Basic APEX knowledge to help with troubleshooting issues and analyzing the debug logs.
- Should be able to comprehend Understand the company business and hierarchy in depth and how it aligns and transforms into Salesforce.
- Perform POCs for the unknowns and include peers in the process wherever needed.
- Participate in the interview process and hiring for new members.
- Deployment methodologies like change sets, SFDX cli etc.

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital stat

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