Front Office Executive
2 months ago
A Front Office Executive in a hotel plays a vital role in providing a welcoming experience to guests and managing the front desk operations. Their responsibilities include:
1. **Guest Reception and Check-In/Out**
- Greeting guests warmly upon arrival, assisting with check-in, and ensuring a smooth registration process.
- Processing guest check-outs, handling payments, and updating guest records.
- Managing room assignments, accommodating special requests, and resolving any booking issues.
2. **Customer Service**
- Addressing guest inquiries and requests professionally, offering information about the hotel, its amenities, and local attractions.
- Resolving guest complaints efficiently and escalating issues to management if needed.
- Providing concierge services, such as arranging transportation, booking excursions, or recommending dining options.
3. **Reservation Management**
- Managing and updating room bookings in the reservation system, handling walk-in guests, and processing online or phone reservations.
- Coordinating with housekeeping and maintenance teams to ensure rooms are ready for occupancy.
- Monitoring room availability, managing overbookings, and optimizing room occupancy.
4. **Billing and Payment Processing**
- Ensuring accurate billing for room charges, amenities, and other services used by guests.
- Processing payments, issuing invoices, and handling foreign currency exchanges if required.
- Maintaining financial records of transactions, handling cash, and balancing the cash drawer.
5. **Coordination with Other Departments**
- Communicating guest needs or special requests with housekeeping, food and beverage, and maintenance teams.
- Coordinating with security for any safety concerns or assistance for guests as needed.
- Liaising with the back office or sales team for group bookings, event planning, or VIP arrangements.
6. **Administrative Duties**
- Maintaining accurate guest records, updating contact information, and documenting any special requirements.
- Preparing daily reports on guest arrivals, departures, and occupancy for management review.
7. **Handling Complaints and Emergencies**
- Responding to guest complaints professionally and empathetically, aiming to resolve issues quickly.
- Following hotel protocols in emergency situations, such as fire alarms or medical incidents, and ensuring guest safety.
8. **Maintaining the Front Desk Area**
- Ensuring the front desk area is clean, organized, and stocked with necessary supplies.
- Creating a welcoming and professional atmosphere that enhances the guest experience.
9. **Record Keeping and Reporting**
- Logging guest feedback, incidents, or special requests for continuous improvement and service records.
- Preparing shift reports, occupancy reports, and other necessary documentation for management.
10. **Promoting Hotel Services**
- Informing guests about in-house services, promotions, and upgrades that may enhance their stay.
- Offering information on additional amenities or services that generate revenue, like spa packages or restaurant bookings.
Pay: ₹16,000.00 - ₹20,000.00 per month
**Experience**:
- total work: 5 years (preferred)
Work Location: In person
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