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Customer Support Representative
3 weeks ago
Customer Service Support
Company: Cogent WhitefieldRole:
Customer Service SupportLocation:
Prestige Shantiniketan, Thigalarapalya, Krishnarajapura, Bengaluru, Karnataka 560067
Landmark: Nexus Mall, Whitefield
Shift Timings: Rotational Shifts
Working Days: 6 days a week
Rotational Week Off
Languages Required: EnglishProfile Mode: Complete Voice ProcessProcess: Axis Bank
**Roles and Responsibilities**:
- Handle customer queries and provide effective solutions through voice calls.
- Manage and resolve customer complaints.
- Provide information about products and services.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to the standard operating procedures and meet targets.
- Work in rotational shifts with one rotational week off.
Education: Minimum 12th grade.
Experience: 0 to 3 years (preferred but not mandatory).
Age: 18 to 30 years.
Skills: Proficiency in English, basic computer skills, excellent communication and interpersonal skills.
Other Requirements: Ability to handle pressure, willingness to learn, courteous with strong customer service orientation.
**Salary and Benefits**
Monthly salary of ₹18,000 - ₹21,000.
Additional incentives based on performance.
- **Join us at Cogent Whitefield and be a part of a dynamic team providing exceptional customer service for Axis Bank.**_
Pay: ₹18,000.00 - ₹21,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Whitefield, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 8638244495
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