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Customer Support

3 months ago

Whitefield Bengaluru Karnataka, India B Info solution Full time

Hiring Customer Support/ Leading Bank Sector/ Fresher Eligible/ Contact SreeBalan 9585022513/Location Whitefield Bangalore/ Qualification Degree/ Excellent communication English required/ Salary 20k/ virtual interview

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Requirements and skills**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.09 - ₹22,295.52 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Whitefield, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

**Speak with the employer**
+91 9585022513
- Health insurance