Customer Support Representative

5 months ago


Zirakpur, India Archworkx Prosys Private Limited Full time

**Job Profile**
- Understanding of customer requirements and providing them satisfactory solutions
- Providing customer full information about products and convince them to purchase our products
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- CRM update: Keep records of customer interactions, process customer accounts, and file documents
- Updating Shipping and Logistic information on website
- Follow internal communication procedures, guidelines, and policies
- Have minimum 2 years of experience in Customer Support service
- Must have knowledge of Word, Excel, Mailchimp and work in any CRM
- Must have 40 WPM minimum typing speed
- Excellent English Speaking and Writing skill

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Dhakoli, Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9041867338



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