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Customer Care Representative
3 weeks ago
**Responsibilities**:
2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams.
3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their needs.
4. Product Knowledge: Develop and maintain a deep understanding of the company's products or services to provide accurate information and address customer inquiries effectively.
5. Documentation: Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or other relevant platforms.
6. Collaboration: Collaborate with internal teams such as technical support, sales, and operations to address customer issues and provide comprehensive solutions.
7. Quality Assurance: Adhere to company guidelines and standards for customer service, ensuring consistent delivery of exceptional service.
**Requirements**:
2. Customer-oriented mindset: Strong desire to assist and provide exceptional service to customers, with empathy and patience.
3. Problem-solving skills: Proven ability to identify and analyze customer issues and provide appropriate solutions.
5. Adaptability: Ability to work in a fast-paced environment, adapt to changes, and handle challenging customer situations professionally.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Work from home
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Zirakpur, Punjab 140603 (required)
Ability to Relocate:
- Zirakpur, Punjab 140603: Relocate before starting work (required)
Work Location: In person
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