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Servicenow Itom Administrator

4 months ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

ServiceNow ITOM Specialist

JD

5+ years of relevant experience is needed

Np
- 15days to Immediate

Knowledge of Service Now at admin level.

Should be able to Implement Request fulfillment process and infra catalog based on Clients Best Practice.

Acts as Delegated Product Owner for request fulfillment and catalog in ServiceNow.

Communicate with Stakeholders.

Significant ITSM and RFF implementation experience - Experience in Building the catalog items, workflows and task plans for infra ordering and provisioning.

Should be able to translate additional tool-requirements in user-stories.

Well versed with the tool test cases for additional tool functionality.

Experience in System Testing & Accept tool functionality for RFF and Catalog in ServiceNow. Define reporting requirements, for RFF and Catalog (both contract SLA-based reports as Operational KPI-based reports). Train key players in IT-organization (Train the trainers).

Coordinate End-2-End acceptance testing and dry runs Team player with the ITIL Expert/Foundation Level.

Experienced in Agile/Scrum development.

Assist in building and maintaining internal documentation, manuals, policies, and processes.

Experience using JavaScript, XML, and HTML;.

ServiceNow System Admin certification preferred (admin);
Capable of migrating data/configurations from development to production environment using update sets/Import sets

BANGALORE

7-9 Yrs