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Customer Service Representative

2 months ago

Kurla Mumbai Maharashtra, India Access Systems Full time

**Job Location:

- BKC**

**CKYC Customer Support Executive**

**Job description**:
2. To follow up with institutions to make necessary amendments to records.

3. To enter the details of every interaction in the system

4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.

5. To capture suggestions received from institutions during query handling and convey the same to Business teams.

6. Helpdesk work timings are 08:00 am to 08:00 pm Monday to Saturday. Shifts from

08:00 am to 05:00 pm

09:00 am to 06:00 pm

10:00 am to 7:00 pm

11:00 am to 08:00 pm

**Eligibility criteria**

**1. **Positive and healthy attitude towards work

**3. **Excellent communication skills, spoken and written

**4. **Fluency in English, and Hindi. Additional languages known would be an added advantage

**5. **Pleasant tone and pace of speech

**6. **Prior experience in BPO/Call Center/Helpdesk of any nature

**8. **Basic knowledge of Windows OS

**9. **Knowledge of MS Office Tools is an added advantage

**Salary:

- 20K to 25K In Hand**

**Only Immediate Joiner Apply**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person