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Front Office Executive

1 month ago

Kochi Kerala, India IBIS Full time

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.

**Qualifications**
- Previous experience in a front desk, receptionist, or customer service role is advantageous.
- Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Customer-focused mindset with a commitment to delivering exceptional service.