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Front Office Executive

7 months ago


Kochi Kerala, India VIVO Kerala Full time

Front Office Executive is Responsible for

a) Attending customer’s phone calls by following the quality standards set by the company
b) Perform follow-up calls with customers for part booked cases & open calls etc.
c) Follow-up with Inventory and other SVCs for spare parts
d) Follow company’s processes and procedures related to front office
e) Ensure refreshment items to customers
f) Observe the contents in v-College app
g) Attend and pass necessary trainings and exams on time
h) Follow delivery TAT
j) Follow company’s processes and procedures, policies to ensure customer satisfaction

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person