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Customer Care Executive

2 months ago

Tirunelveli, India KAG INDIA (P) LTD Full time

**We are leading Tiles Manufacturing and selling company, Head quartered in Chennai, Tamil Nadu, KAG Tiles is a 25 year Business Conglomerate galloping in various spheres of activities viz., Tiles, Taps and Bath Fittings, Sanitary ware, etc., Urgently looking for Customer Care Executives our Tirunelvali Location.**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements**:

- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g.CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- **Out Bound Call** exposure mandate.
- **FMCG/Building Materials tele calling** experience required.
- Excellent knowledge in **Tamil**:

- English Added advantage.
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Any Degree

**Required Experience and Qualifications**
**Role/Designation: Customer Care Executive**
**Experience: Min 2 years**
**Qualification: Any Degree**

**Work location**: **Tirunelvali**
**Required Experience, Skills and Qualifications**

No of openings: 3 nos.

**Salary**: 10k to 15K
**Skills: Marketing / Sales in Tiles Industry**
Qualification: Any degree

**Immediate Joiners’ Required**

Please share the openings to your friends too..

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)
- total work: 5 years (required)
- Customer service: 3 years (required)
- Billing: 2 years (required)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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