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Sales Assistant

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Jayanagar Bengaluru Karnataka, India Jewelbox Full time

An Assistant Manager in the jewellery industry supports the store or branch manager in overseeing the daily operations, ensuring customer satisfaction, managing staff, and achieving sales targets. This role requires a blend of leadership, sales acumen, and a deep understanding of jewellery products and market trends.

**Key Responsibilities**:

- **Sales and Customer Service**:

- Assist in developing and implementing sales strategies to achieve store targets.
- Provide exceptional customer service, addressing and resolving customer complaints.
- Train staff on sales techniques, product knowledge, and customer service standards.
- Oversee the presentation and merchandising of jewellery displays.
- **Staff Management**:

- Support the recruitment, training, and development of store staff.
- Schedule shifts and manage staff rotas to ensure optimal store coverage.
- Conduct performance evaluations and provide feedback to staff.
- Foster a positive work environment and motivate the team to meet performance goals.
- **Operational Management**:

- Ensure the store is well-stocked with products and supplies.
- Oversee inventory management, including regular stock takes and minimizing stock loss.
- Manage financial transactions, including cash handling, banking, and reconciliation.
- Ensure compliance with health and safety regulations and company policies.
- **Marketing and Promotions**:

- Assist in planning and executing in-store promotions and events.
- Collaborate with the marketing team to implement local marketing initiatives.
- Monitor competitor activities and market trends to suggest new promotional strategies.
- **Customer Relationship Management**:

- Build and maintain strong relationships with key customers.
- Handle high-value transactions and offer personalized services to VIP clients.
- Gather customer feedback and use it to improve service delivery and product offerings.
- **Administrative Duties**:

- Maintain accurate records of sales, inventory, and staff performance.
- Prepare regular reports for senior management on store performance and key metrics.
- Manage administrative tasks such as ordering supplies, maintaining store cleanliness, and organizing store layout.

**Skills and Qualifications**:

- **Experience**: Several years of retail experience, preferably in the jewellery or luxury goods industry. Previous supervisory or managerial experience is often required.
- **Product Knowledge**: In-depth knowledge of various types of jewellery, gemstones, and precious metals.
- **Customer Service**: Excellent customer service skills with a focus on building long-term customer relationships.
- **Sales Skills**: Strong sales skills with a proven track record of meeting or exceeding sales targets.
- **Leadership**: Strong leadership and team management skills.
- **Communication**: Excellent communication and interpersonal skills.
- **Organizational Skills**: Strong organizational and multitasking abilities.

**Career Path**:

- **Entry-Level Positions**: Sales Associate, Jewellery Consultant.
- **Mid-Level Positions**: Senior Sales Associate, Store Supervisor.
- **Senior-Level Positions**: Store Manager, Regional Manager, Director of Retail Operations.

**Challenges**:

- Managing customer expectations and resolving complaints.
- Staying updated with industry trends and product knowledge.
- Handling high-value transactions with accuracy and care.
- Balancing administrative duties with sales targets and customer service.

**Opportunities**:

- Career advancement to senior management roles.
- Specialization in areas such as luxury jewellery, custom designs, or jewellery appraisal.
- Opportunities to work in different locations or branches, including international assignments.

Conclusion

The role of an Assistant Manager in the jewellery industry is dynamic and challenging, requiring a mix of sales, management, and customer service skills. Successful individuals in this role often have a passion for jewellery, strong leadership qualities, and a commitment to providing excellent customer service.

Pay: ₹8,265.59 - ₹36,544.86 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

Expected Start Date: 22/05/2024