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Front Office Executive

1 month ago

Kochi Kerala, India THE AVENUE REGENT Full time

The Front Office Executive will manage all front desk operations and be the primary point of contact for guests. This role includes handling reservations, guest check-ins/outs, and coordinating with other departments to ensure an outstanding guest experience in a boutique, 10-room resort environment.

**Key Responsibilities**
- **Guest Services**:

- Welcome and greet guests, providing an inviting and professional atmosphere.
- Handle guest check-ins and check-outs efficiently, managing guest requests and issues promptly.
- Provide information about resort amenities, local attractions, and other services.
- Anticipate guest needs and proactively enhance the guest experience.
- **Reservations and Booking Management**:

- Ensure accurate and timely input of bookings into the reservation system.
- Confirm and prepare for all upcoming reservations, ensuring that special guest requests are noted and coordinated with the relevant departments.
- **Administrative Support**:

- Maintain guest records, check-in/check-out processes, and billing documentation.
- Prepare daily reports for management, including occupancy, room rates, and revenue figures.
- Coordinate guest services, including room service requests, housekeeping, and maintenance as needed.
- **Guest Account and Billing Management**:

- Ensure accuracy in guest billing, including room rates, additional charges, and payment processing.
- Address and resolve billing queries or discrepancies with professionalism and accuracy.
- **Communication and Coordination**:

- Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve maintenance issues.
- Relay guest feedback to management and suggest improvements to enhance guest experience.
- Liaise with local vendors and partners as needed for guest services (e.g., transportation, dining reservations, and tours).
- **Safety and Compliance**:

- Follow all safety and security protocols to ensure guest and staff safety.
- Maintain compliance with resort policies and local regulations, ensuring a safe and pleasant environment.

**Requirements**:

- **Education**: diploma or degree in Hotel Management
- **Experience**: 2 to 3 years in front office from reputed hotels
- **Skills**:

- Strong verbal and written communication in English (additional languages are a plus).
- Proficiency in reservation software and Microsoft Office Suite.
- Excellent customer service skills, with a friendly and approachable demeanor.
- Problem-solving skills with the ability to remain calm under pressure.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Work Location: In person