Customer Service Executive

2 weeks ago

Sewri Mumbai Maharashtra, India GRG India Full time

Customer Service Executive

About us

GRG India is a SAAS company providing products in incentive and reward management. Our SAAS products help companies engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

We have 2 SaaS products:

- My Incentives - This is a gamified incentive platform designed to drive performance for sales teams and channel partners. The users of My Incentives range from direct sales teams on the company's payroll to indirect sales teams including channel partners, distributors, field sales teams, inside sales teams, retailers, stockists, and gig workers. Our platform can calculate incentives for complex sales schemes, and we have a seamless mechanism for delivery of incentive payouts. It offers real-time tracking through gamified campaigns like milestone journeys, races, and target meters, automated incentive calculations, and fast reward disbursal directly on the app.
- Buzzz - a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

Reports to

AVP - Client Solutions

3 best things about the job
- Work in a rapidly evolving industry where scalable tech products have a huge impact
- Work in a product environment which provides a greater scope for growth
- Exposure to new technologies and processes

Responsibilities of the role
- Responding to customer inquiries and complaints
- Providing product or service information
- Processing orders, forms, and requests
- Maintaining a record of customer interactions
- Following up to ensure resolution

What you will need
- Excellent Communication Skills (both verbal and written)
- Attention to detail.
- Being Proactive
- Excellent presentation and documentation skills

Additional Details:

- Employment type: Fulltime
- Probation would be for 6 months
- Work Mode: On site
- Monday to Friday - 5-day work week.

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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