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Customer Relationship Executive
4 weeks ago
Urgent Opening-- We are searching for a Young & Energetic Customer Relationship Executive who is capable of handling Client Queries raised by Customers.
Experience: 1 to 2 Yrs.
Salary**:16k to 20k Including Variable Pay.**
**English communication is must.**
**Job description**:
- Ensure highest Level of Customer Satisfaction
- Having knowledge of Technical knowledge of cars
- Retention of customers by planning various activities
- Implement customer sales complaint management system and ensure lowest complaint resolution time
- Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
- Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made as per norms
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Maintains a professional appearance.
Role **Customer Service**
Industry Type **Automobile**
**Functional Area Customer Success, Service & Operations**
Employment Type **Full Time, Permanent**
**Role Category Customer Success, Service & Operations - Other**
**Education:
- **
**Minimum 12th Pass with Good English communications is must.**
**Salary**: ₹16,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Language**:
- English (required)
**Speak with the employer**
+91 9819383402
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