Chat Support Executive

1 month ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Education: A high school diploma or equivalent qualification is typically required, while a bachelor’s degree in a relevant field may be preferred.
- Communication skills: Excellent written and verbal communication skills are essential, as chat support executives primarily interact with customers through written communication.
- Typing speed: Strong typing skills with high accuracy and speed are necessary to efficiently respond to customer queries and concerns.
- Customer service experience: Prior experience in customer service, particularly in a chat or online support role, is often preferred. This includes familiarity with troubleshooting customer issues and providing timely and accurate responses.
- Multitasking abilities: Chat support executives must be able to handle multiple chat conversations simultaneously while providing quick and accurate solution Problem-solving skills: Strong analytical and problem-solving skills are required to understand customer issues, identify underlying problems, and propose effective.
- Empathy and patience: Chat support executives should have a patient and empathetic approach when dealing with frustrated or upset customers, ensuring they feel heard and understood.
- Adaptability: The ability to work in a fast-paced environment, adapt to changes, and quickly learn new tools or systems is important for chat support roles.
- Teamwork and collaboration: Chat support executives often work as part of a team, so the ability to collaborate, share knowledge, and provide support to colleagues is essential.

**Job Types**: Full-time, Fresher

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906



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